Get in touch
A small team runs Parkbus and a person reads every message. Most answers come back within a business day. If your trip leaves in the next 48 hours, say so at the top of your message and we will pick it up first.
Cancel more than 14 days before departure and you get a 90% refund, with 10% withheld for payment processing. Inside 14 days refunds are not available, except for a medical emergency in the 48 hours before departure, which needs a signed doctor’s note within 14 days of the missed trip and returns 50%. Tickets are transferable: you can change the passenger name up to 48 hours before departure.
If Parkbus cancels a trip, you get a full refund. We decide no later than 48 hours before departure and only on confirmed conditions: the park closed or the park authority asking us to stand down, an evacuation order or alert, an area restriction order, the highway closed, or the trip judged unsafe to run. A forecast is not one of those things, and trips run rain or shine.
Every trip page carries its own pickup points and times, and your booking confirmation repeats them. Find your trip and scroll to the pickup section.
The dates and seats on this site come straight out of the booking system, so a trip page showing dates is a trip you can book. A page with no dates yet is a route waiting on its season to open.
Bikes, kayaks and pets all need to be cleared with us before you book, not on the day. Email us first and we will tell you what is possible on your route. The rules on gear and pets.