Terms of Service
Terms & Conditions of Purchase
Introduction
You are buying tickets from Parkbus Inc. (“Parkbus”). Our mailing address is Parkbus, 192 Spadina Ave., Toronto, ON M5T 2C2, Canada.
Parkbus is a provider of bus services which brings together passengers, bus operators and park agencies. Parkbus is not an operator of buses—transportation services are provided by operators, including Attridge Coach Lines, Inc, Attridge Transportation Inc, Hammond Transportation Inc and International Stage Lines Inc. These Terms & Conditions of Purchase apply to all purchases made through Parkbus and travel provided by Bus Operators, including but not limited to those listed above.
- Refund policy
Refunds are only granted when a cancellation is requested more than 14 days prior to the scheduled departure. In such cases, a 90% refund will be issued (10% withheld for payment processing fees).
Refunds are not eligible for trips posted with less than 2 weeks to departure dates.
Orders are transferable, meaning that you can change the passenger name up to 48 hours before departure.
Requests for refunds or date changes made less than 14 days before departure will not be honored, except in the case of a last-minute medical emergency that has occurred 48 hours or less from the departure date.
If a medical emergency occurs within 14 days of departure, passengers must fill out a form to request a refund. If the request is approved, a 50% refund will be granted.
- Medical emergency refunds
If a medical emergency occurs within 14 days of departure, passengers must contact help@parkbus.ca to request a refund.
A valid signed doctor’s note is required within 14 days of a missed trip date. If approved, a 50% refund will be granted. Any doctor’s note provided where you have not been seen within 14 days of the trip date will not be accepted.
Please note that only medical emergencies affecting the passenger listed on the ticket will be considered. Extenuating circumstances may be considered but are not guaranteed. Pre-existing injuries are not classified as medical emergencies.
- Cancellations by Parkbus
Weather: Parkbus trips run rain or shine unless there is an Environment Canada weather warning or a park authority requests cancellation. If Parkbus cancels a trip for weather or safety reasons, passengers will receive a full refund.
Low ticket sales: Parkbus reserves the right to cancel trips due to insufficient ticket sales. Passengers will be notified at least three days prior to departure and will receive a full refund.
General cancellations: Schedules are not guaranteed and may change without notice. Parkbus will make every effort to reschedule cancelled trips at a later date. If the new trip date does not work for a passenger, a full refund will be issued. We may provide alternate transportation at any time.
- Important safety notice
You alone are responsible for your safety in the park—many dangers exist, both natural and man-made. If you miss the return bus on any Parkbus trip, you may become stranded in an area with no cellphone reception.
Unless you are on a guided trip, we do not follow up on missing passengers—leave your trip plan with someone who will raise alarm if necessary. If you miss the bus on self-guided trips, you will need to arrange your own transportation home at your own expense.
- General terms and conditions
Parkbus is not responsible for personal injury or property damage resulting from transportation or activities at destinations. All passengers are responsible for arranging their own stay and ensuring their own safety and security.
- Sales, discount codes & pricing
Parkbus reserves the right to hold sales on trips, offer flash sales and discount codes, or perform demand-based pricing at any time. Trips purchased outside of these occurrences are not eligible for price adjustments, refunds, or cancellations.
Discount codes used on trips for which they are not valid will be cancelled and refunded with a 10% processing fee withheld. Early bird pricing is only valid during the time of offer and will not be extended outside of said period or applied retroactively if not used at time of purchase.
- Prohibited items
The following items are not allowed on board or in the cargo area:- Firewood
- Firearms
- Fireworks
- E-bikes or e-bike batteries
- Bikes and kayaks
Kayaks are not permitted, except for folding kayaks or inflatable kayaks that are deflated with pre-approval. Please email help@parkbus.ca before booking.
1–2 bicycles may be allowed per bus, subject to space and pre-approval. Please email help@parkbus.ca before booking. No bikes will be allowed without pre-approval.
- Pets
Pets may be allowed on select routes with pre-approval and space availability. Pet owners must bring a muzzle or crate for safety. A $20 pet fare applies per one-way trip.
Please note:- Pets are not allowed on all routes.
- Service animals, as defined by section 1(1) of the Accessible Transportation for Persons with Disabilities Regulations, cannot be restricted from our trips.
- Bus companies reserve the right to ask for proof and documentation of service animal status.
- Emotional support animals do not fall under the classification of service animals and are not allowed on our trips.
- Please email help@parkbus.ca for pet pre-approval.
- Age requirements
Passengers must be 16 years of age or older to travel on Parkbus.
II. Purchase
- Purchasing tickets
When you purchase ticket(s) through Parkbus, you will receive an email confirmation with the details of your confirmed trip booking(s). It is your responsibility to check that all information on the booking confirmation is accurate.
- Canceling and rescheduling reservations
Involuntary cancellations: An Involuntary Cancellation is any cancellation made by Parkbus or a Bus Operator (“Involuntary Cancellation”). Parkbus and Bus Operators may cancel ticket reservations whenever such action is necessary or advisable by reason of weather or other conditions beyond their control, or as reasonably required by their operations, including safety issues, in their sole discretion.
In cases of Involuntary Cancelations, Parkbus will offer affected customers either the option to reschedule their trip or to request a refund. For details regarding refunds, please refer to the Refund Policy section above.
Voluntary cancellations: Please see the Refund Policy section above.
- Contact us
If you need help from Parkbus about your ticket purchase (including to cancel a service, request a refund, or for general customer service), please contact Parkbus online at help@parkbus.ca.
III. Legal
A. Claims
- As the seller of services and tickets and a broker which brings passengers and transportation services together, Parkbus is not an operator of any transportation services and is not responsible for the actions or operations of any Bus Operators. Accordingly, Parkbus shall not be liable or responsible for any claim for damages, personal injury, death of a passenger, or any other acts related to the operation or provision of bus services.
- Notwithstanding anything herein to the contrary, no claim for damages, personal injury or death of a passenger will be entertained by a Bus Operator or Parkbus unless written notice of such claim is received by the Bus Operator or Parkbus within twenty-one (21) days after the occurrence of the event giving rise to the claim.
- No legal action for any claim described above may be maintained against a Bus Operator or Parkbus unless commenced within one (1) year of Bus Operator or Parkbus’ written denial of a claim, in whole or in part.
B. Governing law, entire agreement & limitation of liability
The governing law for these Terms shall be the law of the province in which the passenger is located when the transaction takes place and the federal laws of Canada applicable therein. The forum for any potential dispute involving a passenger shall be the courts of the province in which the passenger is located when the transaction takes place.