Terms of Service

Refund Policy

  • Refunds are only granted when a cancellation is requested more than 14 days prior to the scheduled departure. In such cases, a 90% refund will be issued (10% withheld for payment processing fees).
  • Orders are transferable, meaning you can change the passenger name up to 48 hours before departure.
  • Requests for refunds, future credits, or date changes made less than 14 days before departure will not be honored, except in the case of a last-minute medical emergency.
  • If a medical emergency occurs within 14 days of departure, passengers must fill out a form to request a refund. If approved, a 50% refund will be granted.

Important Safety Notice

You alone are responsible for your safety in the park — many dangers exist, both natural and man-made.
We are not responsible for your safety unless you are signed up for one of our guided programs.
If you miss the return bus, you may become stranded in an area with no cellphone reception and will need to arrange your own transportation. We do not follow up on missing passengers — leave your trip plan with someone who will raise alarm if necessary.

General Terms and Conditions

  • Parkbus is not responsible for personal injury or property damage resulting from transportation or activities at destinations.
  • All passengers are responsible for arranging their own stay and ensuring their own safety and security.

Prohibited Items

  • Firewood, firearms, and fireworks are not allowed on board or in the cargo area.

Bikes and Kayaks

  • Kayaks are not permitted, except for folding kayaks with pre-approval (please call).
  • 1–2 bicycles may be allowed per bus, subject to space and pre-approval (please email before booking).
  • No bikes will be allowed without pre-approval.

Pets

  • Pets may be allowed with pre-approval and space availability.
  • Pet owners must bring a muzzle or crate for safety.
  • A $10 pet fare applies per one-way trip.

Legal

  • Your bus ticket is valid only for the date(s) and bus listed.
  • Receipt is required for any exchange or refund (subject to charges).
  • Schedules are not guaranteed and may change without notice.
  • We may cancel a bus or provide alternate transportation at any time.
  • We reserve the right to inspect all baggage for passenger safety.
  • You are responsible for your carry-on baggage at all times.

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